Services

Technology services scoped around operational outcomes.

We work across AI, software, and integration. Engagements are shaped by the problem to be solved — a slow approval process, a website that no longer serves the public, a set of systems that do not talk to each other — rather than by a fixed product.

Discuss a project How we deliver

Service areas

Seven areas of work, usually combined.

Each area below describes what we do, what you receive, and when it is a good fit. Use the anchors to jump to a specific service.

01AI

AI Solutions & Automation

Practical AI applied to specific workflows: processing documents, routing requests, answering questions from approved sources, summarising records, and supporting decisions — with human review built in where it matters.

Full AI solutions overview

Typical deliverables: AI readiness assessment and use-case prioritisation
Document classification, extraction, and validation pipelines
Search and question-answering over approved internal content
Triage and routing for inquiries, tickets, or applications
Evaluation sets, test results, and monitoring dashboards
Good fit when: Staff spend significant time on repetitive reading, sorting, data entry, or lookup tasks, and the inputs and rules are reasonably well understood.
What we insist on: Defined human review points, logging of every automated decision, privacy-preserving data handling, and a tested fallback when the AI component is unavailable or uncertain.

02AI

Agentic Workflow Design

Multi-step processes where an AI component gathers information, calls tools or systems, and prepares outcomes for people to approve. We design these as supervised workflows with explicit boundaries, not as autonomous agents acting without oversight.

Typical deliverables: Workflow maps showing each step, its inputs, tools, and owner
Permission model defining what the system may read, write, or trigger
Escalation and exception handling rules
Full audit trail of actions, sources, and approvals
Evaluation harness and rollback plan
Good fit when: A process involves several systems and judgment calls that follow consistent patterns, such as preparing case files, reconciling records, or drafting routine correspondence for approval.
What we insist on: Least-privilege access, deterministic steps wherever possible, human approval before consequential actions, and a clear off-switch.

03Web

Website Design & Development

Websites for institutions, companies, and programmes that need to communicate clearly, serve multilingual audiences, meet accessibility standards, and remain easy to update by non-technical staff.

Website development in detail

Typical deliverables: Content audit, information architecture, and wireframes
Visual design system and page templates
Content-managed site with editorial workflow and roles
Multilingual structure (Kinyarwanda, English, French, Swahili as required)
Accessibility and performance testing, hosting setup, editor training
Good fit when: Your current site is hard to navigate, hard to update, not accessible, or no longer reflects what the organisation does.
What we insist on: Semantic, accessible HTML; content ownership by your team; and a hosting and backup arrangement you understand and control.

04Software

Custom Web Applications

Internal tools and client-facing applications built for specific processes: case and request management, registries, approvals, reporting, and service portals with authenticated access.

Typical deliverables: Requirements and process documentation
Data model, API design, and role-based access control
Working application with automated tests
Administration tools, reporting, and exports
Deployment, monitoring, and operational runbooks
Good fit when: A process is currently run on spreadsheets, email, and paper, or an off-the-shelf tool cannot be adapted to how your organisation actually works.
What we insist on: Boring, well-supported technology choices; clear ownership of source code and data; and a design that your team or another vendor could maintain.

05Integration

Systems Integration

Connecting the systems an organisation already runs — records and registry systems, finance and HR platforms, payment gateways, identity services, messaging channels, and partner APIs — so data moves reliably and is recorded once.

Typical deliverables: Integration architecture and interface specifications
Secure API gateways, connectors, and data synchronisation jobs
Data mapping, validation, and reconciliation reports
Error handling, retry logic, and alerting
Interface documentation for each connected system
Good fit when: Staff re-enter the same information into several systems, reports require manual consolidation, or a new service needs to work with existing national or institutional platforms.
What we insist on: Agreed data ownership, encrypted transport, scoped credentials, and full visibility into what moved where and when.

06Advisory

Technical Discovery & Architecture

Short, structured engagements to understand a problem before committing to a build: current-state assessment, options analysis, target architecture, and a costed, phased roadmap suitable for internal approval or procurement.

Typical deliverables: Stakeholder interviews and workflow mapping
Systems and data inventory
AI or digital readiness assessment
Target architecture and security considerations
Phased roadmap with effort estimates and risks
Good fit when: You need a defensible plan before budgeting, tendering, or approving a larger project, or you want an independent view on a proposed solution.
What we insist on: Honest findings, including when the right answer is a smaller project, a process change, or an existing tool.

07Operations

Support, Handover & Optimisation

Keeping systems secure, current, and useful after launch. We hand over fully, then offer defined support arrangements for monitoring, maintenance, security updates, and continuous improvement based on how the system is actually used.

Typical deliverables: Handover package: code, infrastructure, documentation, credentials transfer
Staff and administrator training
Monitoring, backup verification, and incident response procedures
Scheduled security and dependency updates
Periodic review of usage, performance, and AI evaluation results
Good fit when: You want the system to keep working and improving without maintaining a specialist in-house team, or you need a transition period before internal teams take over.
What we insist on: Agreed response times, written change control, and no lock-in — you can take the system elsewhere at any point.

Engagement models

Ways of working that match your governance.

We adapt to procurement rules and approval cycles. Most projects begin with a discovery engagement so that scope and cost are grounded in evidence.

Discovery engagement

A fixed-duration assessment producing a clear problem statement, options, architecture, and a costed roadmap. Typically two to six weeks.

Fixed-scope delivery

A defined set of deliverables, acceptance criteria, and milestones. Suited to procurement-led projects and well-understood requirements.

Phased programme

Larger initiatives delivered in gated phases, each with its own scope and sign-off, so value is realised early and risk stays contained.

Retained support

An ongoing arrangement for maintenance, monitoring, and improvement, with agreed response times and a regular review cadence.

Scoping

How we scope work before quoting it.

Start from the workflow

We map how work moves today — who does what, with which systems and documents — before proposing where technology helps.

Name the constraints

Data protection requirements, existing platforms, connectivity, languages, budget cycles, and approval chains shape the solution and are captured in writing.

Define success measurably

Turnaround time, error rates, staff hours, service uptake, or accessibility conformance — agreed up front so outcomes can be verified.

Estimate with ranges and risks

Estimates include assumptions and the risks that could change them. Where uncertainty is high, we recommend discovery first.

Next step

Not sure which service you need?

Describe the problem. We will tell you whether it calls for AI, software, integration, or a process change — and what a sensible first step would cost.